Personal Data Protection

1. Data Controller

Under Turkish Personal Data Protection Law No. 6698 ("KVKK"), Güvercin Balloons acts as the data controller for the processing of your personal data. Contact: fly@guvercinballoon.com

2. Personal Data Processed

• Identity data: First name, last name
• Contact data: E-mail address, phone number
• Booking data: Selected tour, date, guest count, country
• Technical data: IP address, browser information (anonymous)

3. Purposes and Legal Grounds for Processing

Your personal data is processed for the following purposes and legal grounds:

• Managing booking operations (KVKK Art. 5/2-c – performance or establishment of a contract)
• Communication and information updates (KVKK Art. 5/2-c)
• Compliance with legal obligations (KVKK Art. 5/2-c)
• Improving customer satisfaction (KVKK Art. 5/2-f – legitimate interest)

4. Transfer of Personal Data

Your personal data may be shared with payment processors, e-mail service providers, and authorized public institutions where required by law. Your data is never sold to third parties.

5. Retention Period

Booking-related records are retained for 7 years in accordance with Turkish tax and commercial legislation. Contact requests that do not result in a booking are deleted after 12 months.

6. Your Rights Under KVKK

In accordance with Article 11 of KVKK, you have the following rights:

• To learn whether your personal data is processed
• To request information if your data has been processed
• To request correction or deletion of your data
• To object to processing and request data portability where applicable

To exercise your rights, please contact: fly@guvercinballoon.com